Blake's Customer Connection | Substack
Blake's Customer Connection
I teach you how to win with customer experience
By Blake Morgan
· Over 7,000 subscribers
AI Digital Workers Are Getting Job Descriptions
Jun 22•Blake Morgan
How Salesforce Is Bringing AI Agents Into Marketing
Jun 16•Blake Morgan
Airline Customer Satisfaction Improving, ACSI Data Show
Jun 2•Blake Morgan
Future-Proof: Transform Your Business with AI or Get Left Behind
May 26•Blake Morgan
Experience Is Everything: The CX Strategy Gap Behind AI Adoption
May 19•Blake Morgan
American Express on AI-Powered Personalization at Scale
May 12•Blake Morgan
Build a Brand Like Trader Joe’s: Why Human Interaction Still Drives Customer Loyalty
May 5•Blake Morgan
United Airlines’ Chief Customer Officer on Scaling CX Through Operations
Apr 28•Blake Morgan